AEON RETAIL CLICK & COLLECT CAMPAIGN
read the terms and conditions (“Terms and Conditions”) set out below carefully
before ordering any Products or services listed on https://customerengagement.aeonsolutionscenter.com/customer-ordering
(“Website”). By visiting our Website and ordering any Products from this
Website, you agree that you have read and understand these Terms and Conditions
of the AEON Group Click & Collect Campaign (“Campaign”), and that you accept and
agree to be bound by them.
Before placing an order from the Website, you agree to provide us
with the accurate and valid required information, registered mobile number or
phone number and email address for the fulfillment of order.
You warrant that:
All the provided information is correct and complete and shall
inform us immediately of any changes of the provided information;
You are eighteen (18) years old and above;
The items purchased are for your own consumption/use and strictly
prohibited for resale;
You have acknowledged and agreed to be bound by the terms and
conditions contained herein.
The website will only
accept ordering from 23rd March 2020 until 09th June 2020 or such
other date to be decided by us at our sole discretion.
This Campaign is only available for the following outlets: -
AEON CO. (M) BHD.
AEON BIG (M) SDN. BHD.
Style Taman Maluri
Wangsa Maju Store
Metro Prima Store
AU2 (Setiawangsa) Store
Mid Valley Store
AEON BiG Ampang
AEON BiG Danau Kota
AEON BiG Kepong
AEON BiG Wangsa Maju
AEON BiG MidValley
(Pickup at Store Only)
Cheras Selatan Store
Shah Alam Store
Taman Equine Store
Bandar Utama Store
Bandar Sunway Store
Bandar Puchong Store
Bukit Tinggi Store
AEON BiG Subang Jaya
AEON BiG Bandar Tun
AEON BiG Bukit Rimau
AEON BiG Klang
AEON BiG Puchong
AEON BiG Section 23
AEON BiG Sri Petaling
(Pickup at Store Only)
AEON BiG Putrajaya
(Pickup at Store Only)
AEON Ipoh Store
AEON Ipoh Klebang
AEON Ipoh Station 18
AEON Taiping Store
AEON BiG Falim. Ipoh
Bukit Mertajam Store
AEON BiG Penang Prai
AEON BiG Bukit Minyak
AEON Bandaraya Melaka
AEON Melaka Store
AEON Tebrau City Store
AEON Bandar Dato Onn
AEON Bukit Indah Store
AEON Kulaijaya Store
AEON BiG Batu Pahat
AEON BiG Kluang
AEON BiG Sutera Utama
AEON Kota Bahru Store
AEON BiG Kuantan
AEON Kuching Central
All of the above stores shall collectively refer as “Outlets”.
For avoidance of doubt, the list of Outlets is not exhaustive and
it may be revised by us from time to time.
Only selected products listed on the Website are available
(“Products”) for ordering.
b) Any additional request of purchase for any item other than
Products is subject to availability. We regret we are unable to fulfill orders for wine, liquor and/or non-halal food
The availability of the Products as presented in our Website
depends on the stock in the respective Outlets and we shall not guarantee that
all the items you ordered will be available.
d) We reserve our rights to set limits for quantity of Products that
you may order, either by limiting the total amount of Products in your single
order and/or setting a limit for each Product. If the quantities of your order
exceed either of these limits, we reserve the right to amend or cancel your
order. In such event, we will at our endeavor to inform you in advance prior to
your selected pick up time slot.
We will be packing strictly based on the quantities indicated in
your order. Any requests for variation will not be entertained.
All prices listed on the Website are guide prices only and are
only approximate figures. We reserve the right to change these prices at any
Upon placement of the order, you have agreed to pay to us the
Grand Total Price contained therein and Packaging Charges (if any).
Prices are inclusive of relevant taxes imposed by Malaysian
Government and it will be displayed on the Website when you place your order at
your check out cart.
In the event the Grand Total Price is varied, this may be due to
the changing in stock prices or technical errors, as the case may be.
You shall enter the number of quantities for each Products that
you wish to purchase in the slot available.
You shall fill in all the required customer details in order to proceed
with your purchase.
You shall ensure all the information including your order details,
personal details, and date and time slot are accurate, and selected prior to
the confirmation of your order.
Upon your confirmation, you may submit your order to us.
For avoidance of doubt, order must be placed at least twenty-four
(24) hours prior to the selected pick up date and timeslot.
Confirmation of Order
Upon successful ordering, you will receive a phone call or
WhatsApp from our personnel. In the event any particulars of your ordering are
inaccurate, you shall immediately inform our personnel during the said phone
call or via WhatsApp.
Maximum three (3) reminders will be made via WhatsApp. If you are
uncontactable after three (3) reminders/ attempts, such order will be
automatically cancelled and any request for reactivation will not be
You shall present valid ordering record and identity card for
verification purpose upon placing and picking up your order at the selected
Outlets. We shall at our sole discretion decline/refuse to hand over the order
to you if you fail to provide the necessary information upon request.
During the Campaign Period, you may select to pick up your order
at the selected Outlets from 10am to 6pm daily.
Last confirmation order must be placed before 1pm. Any order
received on or after 1pm, will be ready for collection the next day provided
that confirmation has been finalised between you and our personnel.
Save for the situation iii) above, all the order must be picked up
on selected date and timeslot. Otherwise, the order will be automatically
All payments of the order must be made upon collection at the
No cash payment allowed.
Only cashless payment method is acceptable, including but not
limited to Mastercard, Visa card, union pay, AEON Pay, AEON Gift Vouchers or
any other cashless payment method indicated by us from time to time.
You shall present your member card prior to any payment made to
entitle the AEON member points under the AEON member card or AEON member plus
card programmes. Failing which any request for AEON member or AEON member plus
points will not be entertained.
REJECTION, REFUND OR EXCHANGE
Save and except for the circumstances contained herein, no request
for cancellation will be entertained.
We may cancel your order if your selected Products are not
Rejection and amendment
You are advised to check, inspect and examine your order/Products
You are entitled to reject any of the Products that you deem
unacceptable by giving valid reason to our personnel. We reserve the rights to
accept or decline your request and our decision is final.
You are allowed to amend your order including add or reduce the
quantity of the ordered items at the time of collection. Once payment has been
made, no request for amendment will be entertained.
The amount of the rejected or reduced items will be deducted from
your payable bill.
If you are unable to receive your order, you may proceed to make a
separate order that includes your desired items.
Refund and Exchange
No refund or request for refund after payment will be entertained.
You may request to exchange your items by visiting the selected
Outlets’ customer service counter with the proof of purchase and the items
subjected that such request shall be made within eight (8) days from the date
of purchase for AEON BIG (M) SDN. BHD. or fourteen (14) days from the date of
purchase for AEON CO. (M) BHD.
There will be no contract of any kind between you and us unless
and until you have actually pick up your order and pay at the selected Outlets.
Nothing said or done by us shall be considered as any acceptance
of your offer until you have collected and pay your order at the selected
For avoidance of doubt, by placing an order with us, you hereby
acknowledged and agreed that you have entering a contract with AEON and to
liaise with us directly for any matter arising from or in relation to your order.
We take our customers’
feedback seriously and aim to response within four (4) working hours or such
period that AEON deems fit. Please call AEON careline at 1300-80-2366 or email
your feedback to email@example.com.
You have expressly
authorized us to collect, use, store or otherwise process your personal
information and verifying your credit or debit card, investigate complaints and
suspected suspicious transaction, and improve service usage and for marketing
and credit control purposes (“Purpose”). The Purpose may include the disclosure
of your personal information to receive offers and promotions from us or our
affiliates and group companies from time to time where we believe the services
offered by us or such third party may be of interest of you or where this is
required by law or in order to provide the services to you.
Limit of Liabilities
We endeavor to ensure that the information on this Website is
correct and error-free at all times. Despite our best efforts, we do not
warrant that the Website will always be error-free and that the use of Website
will be fit for purpose, timely and that defects will be corrected, and that
the site or the server that makes it available are free of viruses or bugs or
represents the full functionality, accuracy, reliability of the Website and we
do not make any warranty whatsoever, whether express or implied, relating to
fitness for purpose, or accuracy.
We do not accept any liability for any delays, failures, errors or
omissions or loss of transmitted information, viruses or other contamination or
destructive properties transmitted to you or your computer system via our
We have taken all reasonable steps to prevent Internet fraud and
ensure any data collected from you is stored as securely and safely as
possible. However, we cannot be held liable in the extremely unlikely event of
a breach in our secure computer servers or those of third parties.
We shall not be held
liable for any failure or delay in performing services where such failure
arises as a result of any act or omission, which is beyond our control such as
all overwhelming and unpreventable events caused directly and exclusively by
forces of nature that can be neither anticipated, nor controlled, nor prevented
by the exercise of prudence, diligence, and care, including but not limited to:
war, riot, fire, thunderstorm, lightning flood, earthquake, typhoon, strike,
pandemic or other natural disaster, impossibility of the use of railways, motor
transport or public or private transport, impossibility of the use of public or
private telecommunications network, civil commotion; compliance with any law or
governmental order, rule, regulation or direction and acts of third parties
(collectively “Event of Force Majeure”).
We exclude all implied
warranties, terms and conditions to the extent that is legally permitted. We
shall not be liable for any loss of money, goodwill, reputation, indirect or
consequential loss arising out of your use of our Website and/or our services.
You shall indemnify us,
our directors, officers, employees, agents and affiliates, from any and all
third-party claims, liability, damages and/or cost (including but not limited
to legal fees) arising from your use of this Website or breach of this Terms
and Conditions and/or agreement, if any.
Alteration of terms
We reserve the right to
modify or update our Terms and Conditions at any time without prior notice. It
is your responsibility to check for any changes in our Terms and Conditions
every time before placing your order.
The Terms and Conditions
constitute the entire agreement between you and us. No other terms whether expressed
or implied shall form part of this Terms and Conditions. In the event of any
conflict between these Terms and Conditions and any other term or provision on
the Website, these Terms and Conditions shall prevail.
If any term or condition
herein shall be deemed invalid, illegal or unenforceable, the parties hereby
agree that such term or condition shall be deemed to be deleted and the
remainder of the terms and conditions shall continue in force without such term
Terms and Conditions shall be governed by and construed in accordance with the
laws of Malaysia. The parties hereto submit to the exclusive jurisdiction of
the courts of Malaysia.
No delay or failure on
our part to enforce our rights or remedies under this Terms and Conditions shall
constitute a waiver on our part of such rights or remedies unless such waiver
is confirmed in writing.
Breach or violation
A breach or violation by
you of any of our Terms and Conditions will result in the immediate termination
of provision of services to you without further reference to you.
“AEON Group” shall mean
AEON CO. (M) BHD. and AEON BIG (M) SDN. BHD.
shall mean the costs of packaging depends on the number of biodegradable
plastic bag used for packing all Products of your order.
NOTICE PURSUANT TO PERSONAL DATA PROTECTION ACT 2010
compliance with the laws of Malaysia, you hereby consent and authorize AEON
Group to collect, process, to safe keep the required details and to disclose
your personal details to the related parties involve in organizing this “AEON
Group Drive Thru Campaign”. Any withdrawal of your consent given shall be made
in writing and received by AEON Group before the expiry of the Campaign Period
and in such event, you shall be deemed to have withdrawn from this Campaign.
dengan undang-undang Malaysia, anda peraduan kini bersetuju dan membenarkan
AEON Group untuk mengumpul, memproses, menyimpan maklumat anda peraduan dan
mengemukakan maklumat peribadi anda kepada pihak lain yang turut terlibat dalam
penganjuran ini “AEON Group Drive Thru Campaign”. Sebarang penarikan balik
persetujuan yang diberikan, anda hendaklah menulis kepada AEON Group sebelum
tamat Tempoh Kempen ini dan dalam keadaan yang sedemikian, anda adalah dianggap
telah menarik diri daripada menyertai kempen ini.